What action can a customer service agent take to put a customer at ease?

Greeting the customer and shaking hands is an effective way to put a customer at ease because it establishes a personal connection and demonstrates friendliness. This action shows that the service agent is approachable and values the interaction, helping to create a welcoming atmosphere. A warm greeting can make a customer feel acknowledged and respected, which is crucial in building rapport and trust.

In contrast, ignoring the customer can lead to feelings of frustration and alienation. Speaking in a formal tone may come across as distant or impersonal, potentially making the customer feel uncomfortable. Providing minimal assistance does not build the necessary support and engagement needed to create a positive experience. Therefore, a friendly greeting and a handshake are fundamental elements in delivering excellent customer service and ensuring a customer feels at home.